Privacy Policy

Last Updated: April 5, 2026

ServicePal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

• Contact Information: Name, email address, phone number
• Business Information: Company name, industry, service needs
• Communication Data: Call transcripts, SMS messages, appointment details
• Usage Data: How you interact with our services

2. How We Use Your Information

We use collected information to:

• Provide and improve our AI phone answering services
• Schedule appointments and send reminders
• Send marketing communications (with your consent)
• Provide customer support
• Comply with legal obligations

3. SMS Communications

If you opt in, we may send SMS messages including:

• Demo links and scheduling information
• Product updates and special offers
• Onboarding assistance

Message Frequency: Up to 3 messages per month

Opt-Out: Reply STOP to any message to opt out. Reply HELP for help.

Data Rates: Message and data rates may apply

Carrier Compliance: All mobile information shared with ServicePal will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Information Sharing

We do NOT sell your personal information. We may share information with:

• Service providers (Twilio for SMS, calendar services)
• Legal authorities when required by law
• Business transfers (if ServicePal is acquired)

5. Data Security

We implement reasonable security measures to protect your information, including encryption and secure data storage.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• File a complaint with a data protection authority

7. Cookies

We may use cookies to improve your experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent changes.

10. Contact Us

For questions about this Privacy Policy, contact us:

Email: support@servicepal.cloud
Website: servicepal.cloud